08 January 2013

Can Skype improve Lync and UC?

Written by Martin Borowski, Posted in Contact Center, Lync, Unified Communications, Microsoft

What do you get when Skype and Lync join forces?  A network of billions with superior call quality and flexible options for future integration.

Users who have not yet decided on their UC (united communications) solution will still be able to convert to Skype-Lync in the future, and they’ll be able to include Microsoft social media apps as well.  By allowing users to adapt with this powerful, universal option, which provides not just a product, but a network with video, IM, and more, it’s a clear and viable business solution.

Looking for Social Media Queuing in your Contact Center. Look no further than ice Contact Center.

15 October 2012

Unified Communications – What is UC and is it really worth it?

Written by Martin Borowski, Posted in Lync, Unified Communications, ComputerTalk, Microsoft

Working from anywhere, using any device at any time, efficiently and effectively is what Unified Communications (UC) is all about.

UC comes in the form of various bundles of services, from Presence and IM, to Email, to Conferencing and Collaboration, MPLS and Voice telephony. And all these smoothly intertwined with business processes of the company.

It comes with so many advantages to simplify the business but most importantly it saves a ton of time. Time – one incredibly valuable commodity with limited supply.

UC will save time on checking company directory, prevent calls to colleagues that are busy in this instance an not able to answer the call anyway and inform when is the actual best time to connect.

Unified Messaging is one neat example of UC. All emails, voicemail, text and fax come into a single inbox. And those voicemails are transcribed into text so no more time wasted dialing into the mailbox, typing the password, dialing to hear new message, waiting for the prompt…etc.

UC enables employees to be more productive for longer periods of time as information is sorted and timely.

The best part is the ability for the customer to try Unified Communications at a comfortable pace and test variety of options available without the pressure of full immediate integration.

ComputerTalk's ice product provides all the Unified Communications you need on a simple all-in-one platform; phone, email, instant messaging, social media (Facebook and Twitter), video, webchat, and Skype. Learn more about ice contact center.


09 October 2012

Lync loves Skype

Written by Martin Borowski, Posted in Lync, Technology, Microsoft

The acquisition of Skype by Microsoft was completed in October 2011. Since then Microsoft confirmed there will be Lync-Skype integration. Eventually, Microsoft’s fastest-growing platform – Lync, will allow users to call anyone on Skype and use presence and IM with the service.

Using Skype to collaborate without constraints, coupled with the controls and manageability of Lync promises to be a great combination. Further, this will enable customers to unify voice and video calls, Lync Meetings and other Lync functions using their Windows devices. Also, the mobile Lync application in the works will see bolstered VoIP and video capabilities for Windows Phone, Apple iOS and Google Android devices.

Lync will support a range of enhanced meeting controls and other tools, including the popular note-taking software called Shared OneNote.

All of this is bringing Microsoft into the elite class of unified communications providers. It already competes with Cisco, Avaya, Siemens Enterprise Communications and other smaller vendors.