29 July 2014

Cerner Canada announced the winners of its Advancing Clinical Excellence (ACE) Awards.

Written by Vivian Pow, Posted in iceAlert, ComputerTalk

Cerner Canada announced the winners of its Advancing Clinical Excellence (ACE) Awards during Cerner RUG June 2014. This is the second year for the ACE awards.

Congratulations to Calgary Laboratory Services, who won the Departmental Improvement Award. Their success is largely attributed to the implementation of  Cerner’s Automated Appointment reminder module, powered by ComputerTalk. “Automated practices [are delivering] better efficiencies and outcomes,” said Jim Shave, President of Cerner Canada. “Achieving results that improve the patient experience and boost the quality of health care is what we strive for.” (source: Tim Wilson, Cerner Canada’s message to the market in recognizing hospitals and institutions, http://www.canadianhealthcarenetwork.ca/. July 23, 2014)

Calgary Laboratory Services

Cerner's Automated Appointment(TM) reminder module helped Calgary Laboratory Services serve more clients, without increasing staffing through headcount or overtime pay. The solution saved them a total of 25 hours that would have been spent manually calling each client the day before their scheduled collection. With over 95 percent of calls successfully made, Calgary Laboratory Services has enhanced client relationships.

24 February 2014


Written by Martin Borowski, Posted in iceAlert, ComputerTalk

Drawing on decades of expertise in optimizing customer engagement, ComputerTalk’s iceAlert Automated Messaging solution reduces costs and improves care by transforming how healthcare providers keep in touch with patients. We are currently showcasing iceAlert at the 2014 Annual HIMSS Conference in Orlando, Florida at Booth #2412 from Feb 24 – 27!

12 December 2013

ComputerTalk will be demonstrating the capabilities iceAlert Automated Messaging at HIMSS 2014

Written by Vivian Pow, Martin Borowski, Posted in iceAlert, ComputerTalk, Events

ComputerTalk will be introducing a more cost effective and secure way to reach patients - iceAlert Automated Messaging at HIMSS 2014 (http://www.himssconference.org/), in Orlando Florida from February 23 - 27.

For more information on iceAlert, go to http://www.computer-talk.com/en/solutions/icealert!

10 June 2013

LIVE from Cerner RUG Conference 2013 - Toronto, Ontario

Written by Martin Borowski, Posted in iceAlert, ComputerTalk

18th Annual Cerner Canadian Regional

User Group Conference

June 10-12, 2013


Here's a quick picture of our "iceAlert - Automated Messaging" booth at Cerner RUG.

Each year, CCRUG members from across Canada join together to learn, teach anad network with each other. This year's theme - "Passing on Bright Ideas" - will highlight the sharing of knowledge, experiences and expertise found within our organizations which will light the way for others as they travel down the road of implementing an electronic health record. We would like invite you to participate in this event by presenting the excellent work your organization has done while providing you with the opportunity to also network and learn from others.

More LIVE images:

31 October 2012

Healthcare Unified Communications

Written by Martin Borowski, Posted in iceAlert, ComputerTalk, Unified Communications

Consumerization of UC

Mobile applications are simply UC-enabled interfaces. Health care and financial services companies take the lead with proactively requiring customers to use specific types of mobile apps. Soon other bodies such as government and education will use mobile apps to facilitate their service responsibilities. This will have mega impact on UC evolution. It’s the wave of the future.

Today, with smartphones and tablets (and the latest addition – Microsoft Surface) connections require user interface flexibility for both initiating and responding to contacts between people and/or with online automated applications. UC enablement will help maximize effective usage of inbound and outbound mobile self-service applications, such as iceAlert an automated messaging system from ComputerTalk. It’s already shown that tasks that once could only be performed by customer-facing staff are replaced by mobile applications which are flexible, simpler and location independent. This requirement and growing demand will necessitate further use of UC and thereby kicking UC evolution into higher gear.

Imagine doctors prescribing the use of smartphones for apps that report a patient’s medical status such as blood pressure, heart rate, glucose tests etc. This will eliminate unnecessary doctor visits and further improve responsiveness to critical health situations, as well allow collaborating between different care providers. Once mobile end users are exposed to the effectiveness of any UC-enabled application, it won’t take long to migrate them to other more specialized business applications. UC-enabled interfaces will be the future where human contacts are involved.

SOURCE HealthTech